Policies, procedures and codes of conduct

Policies, procedures and codes of conduct


  1. Health & Safety Policy
  2. Equity Policy
  3. Child & Vulnerable Persons Protection Policy
  4. Child Protection Good Practice Guidelines
  5. Photograph and Video Policy
  6. Social Media Policy
  7. Coaches Code of Conduct
  8. Referees Code of Conduct
  9. Volunteers Code of Conduct
  10. Parents Code of Conduct
  11. Juniors Code of Conduct
  12. Incident & Accident Procedure

Health & Safety Policy

TWSRC is committed to providing a safe environment for players and visitors to the club. The Club Committee is responsible for providing this safe environment and for complying with relevant health and safety legislation. It will accomplish this in the following ways:

The Club agrees to inform all employees, volunteers, visitors and contractors of the Health and Safety Policy, a copy of which will be prominently displayed on the notice board

Health and Safety will be an agenda item at every Squash Club Committee meeting

The Committee will nominate a named Health and Safety officer for the club.
The Club will communicate with members on any important health and safety issues, if deemed necessary
Suitable and sufficient risk assessments will be undertaken to identify the level of risk to the health and safety of all members and visitors. Preventative measures will be taken to eliminate or reduce risks where appropriate

The Club will maintain its buildings and premises ensuring adequate lighting, heating, ventilation, sanitary facilities, and cleanliness

The Club will provide a first aid box with contents, and a defibrillator, regularly checked and readily accessible. An emergency phone will also be provided and maintained

Fire risk assessments will be carried out focusing on the safety in the case of fire. Fire exits will be clearly labelled.

A no smoking policy is in place throughout the Club. Smokers must use the car park area.

The club recognises that where it lacks the internal resources to comply with this policy it will call on external agencies and experts to provide specialist advice

This policy will be reviewed and approved or amended annually by the Committee, or earlier if a matter arising so merits.

Equity Policy Statement


Is responsible for ensuring that all those who wish to participate in the game of squash are treated as fairly as is reasonably possible, and on an equal basis.

Will ensure that all participants involved in all aspects of the game of squash, will be given equal opportunity irrespective of age, gender, marital status, sexual orientation, ethnic origin, religious persuasion and disability as best as possible.

The England Squash Equal Opportunities Policy adopted by this club will be consistently applied to:

The recruitment, training and/or assessment of staff, coaches, and officials (whether employed, self-employed or volunteer).

The provision of training courses and assessment of candidates for various awards provided by England Squash.

The terms and conditions of an individual (in relation to training and promotion as well as salary, holidays, sickness and pension arrangements).

The selection, recruitment and training of players.

Any disciplinary matter.

The content, production and distribution of all publicity material used by the Club and/or England Squash (e.g. use of photographs or language which may imply any bias and/or stereotyping).

Safeguarding and Protecting Young People in Squash Policy

Policy Aims:

TWSRC has a duty of care to safeguard all children or vulnerable persons involved in the club, from harm. All children have a right to protection, and the needs of disabled children and others who may be particularly vulnerable must be taken into account. TWSRC will ensure the safety and protection of all children involved in the club through adherence to:-

The Child Protection guidelines and code of practice adopted by the club
England Squash Safeguarding and Protecting Young People in Squash Policy

The aim of this Policy is to promote good practice: -

Providing children, young people and vulnerable persons with appropriate safety and protection whilst in the care of TWSRC
Allow all staff /volunteers to make informed and confident responses to specific issues.

A child is defined as a person under the age of 18 (The Children Act 1989).  However, the Committee have agreed to define children at TWSRC as under 16 for the purposes of this Policy.  Also, it has been agreed by the Committee and the SO, that children aged between 10 & 16 may play squash (not use the changing rooms) on their own or against another child of similar age / an adult as long as the parents submit an appropriately worded signed letter addressed to TWSRC authorising him / her to do so. Said letter is to be legally binding, the wording agreed by a Solicitor, and a copy lodged with the Clubs insurers. The letter is to be held by Tim Donald.

A vulnerable adult is someone aged 18 or over, who is, or may be, in need of community services due to age, illness or a mental or physical disability, or unable to take care of himself/herself, or unable to protect himself/herself against significant harm or exploitation (Definition from the Department of Health 2002)


TWSRC will ensure that: -

Everyone is treated with respect.
all people, whatever their age, culture, disability, gender, language, racial origin religious beliefs and/or sexual identity have the right to protection from abuse
Activities take place in a safe and secure environment
The welfare of a child or vulnerable person is paramount
The club has a named Safeguarding Officer who is appointed by the Committee
Adults who work with young people are checked and cleared through the Criminal Records Bureau.
Opportunities exist for young people and parents/primary carers to talk to us about any concerns they may have.
Young people and parents/primary carers feel comfortable and confident enough to discuss attitudes and behaviours they do not like.
Adults associated with TWSRC will take appropriate action when young people or parents/primary carers express concern about abuse.
All staff (paid/unpaid) working in sport have a responsibility to report concerns to the appropriate officer.
All suspicions and allegations of abuse and poor practice will be taken seriously and responded to swiftly and appropriately
The appropriate authorities or charities are advised about any allegation/suspicion or claims regarding poor practice (e.g. Social services, England Squash, Police, The NSPCC, Childline).

It is not the responsibility of anyone working in TWSRC in a paid or unpaid capacity to decide whether or not child abuse has taken place. However, there is a responsibility to act on any concerns by reporting these to the appropriate officer or the appropriate authorities
Information about an alleged abuse will be shared on a "need to know" basis and   treated in the strictest confidence.
The alleged abusers right to confidentiality will also be upheld
Through the adoption of good practice measures, the opportunity for abuse to occur within, or as a result of the club’s activities, is minimised

Government Guidance and Legislation

The England Squash Safeguarding Policy and Procedures are based upon principles contained within UK and international legislation and government guidance. This section gives an overview of relevant legislation and guidance. England Squash has a legal and moral obligation and responsibility to contribute to making Squash a safe and child-friendly sport, our policies and procedures take into account the following: -

Every Child Matters 2003
The Children Acts 1989 and 2004
The Protection of Children Act 1999
The Police Act 1997
The Criminal Justices and Court Services Act 2000
The Data Protection Act 1998
“Caring for the young and vulnerable” - Home Office guidance for preventing the abuse of trust 1999
The ‘What to do if you are worried a child is being abused’ - Department of Health 2006
Working Together to Safeguard Children - HM Government 2013
The United Nationals Convention on the Rights of the Child - 1990
The Human Rights Act 1998
The Safeguarding Vulnerable Adults Act 2006
Equality Act 2010
The Protection of Freedoms Act 2012


Promoting good practice

Child abuse, particularly sexual abuse, can arouse strong emotions in those facing such a situation. It is important to understand these feelings and not allow them to interfere with your judgement about the appropriate action to take.

Abuse can occur within many situations including the home, school and the sporting environment. Some individuals will actively seek employment or voluntary work with young people in order to harm them. A coach, instructor, teacher, official or volunteer will have regular contact with young people and be an important link in identifying cases where they need protection. All suspicious cases of poor practice should be reported following the guidelines in this document.

When a child enters the club, activity having been subjected to child abuse outside the sporting environment, sport can play a crucial role in improving the child’s self-esteem. In such instances the club activity organiser must work with the appropriate agencies to ensure the child receives the required support.

Good practice guidelines

All personnel should be encouraged to demonstrate exemplary behaviour in order to promote children’s welfare and reduce the likelihood of allegations being made. The following are common sense examples of how to create a positive culture and climate.

Good practice means:

Always working in an open environment (e.g. avoiding private or unobserved situations and encouraging open communication with no secrets).
Treating all young people/disabled adults equally, and with respect and dignity.
Always putting the welfare of each young person first, before winning or achieving goals.
Maintaining a safe and appropriate distance with players (e.g. it is not appropriate for staff or volunteers to have an intimate relationship with a child or to share a room with them).
Building balanced relationships based on mutual trust which empowers children to share in the decision-making process.
Making sport fun, enjoyable and promoting fair play.
Ensuring that if any form of manual/physical support is required, it should be provided openly and according to guidelines provided by the Coach Education Programme. Care is needed, as it is difficult to maintain hand positions when the child is constantly moving. Young people and their parents should always be consulted and their agreement gained.
Keeping up to date with technical skills, qualifications and insurance in sport.
Involving parents/carers wherever possible. For example, encouraging them to take responsibility for their children in the changing rooms. If groups have to be supervised in the changing rooms, always ensure parents, teachers, coaches or officials work in pairs.
Ensuring that if mixed teams are taken away, they should always be accompanied by a male  and female member of staff. However, remember that same gender abuse can also occur.
Ensuring that at tournaments or residential events, adults should not enter children’s rooms or invite children into their rooms.
Being an excellent role model - this includes not smoking or drinking alcohol to excess in the company of young people.
Giving enthusiastic and constructive feedback rather than negative criticism.
Recognising the developmental needs and capacity of young people and disabled adults - avoiding excessive training or competition and not pushing them against their will.
Securing parental consent in writing to act in loco parentis, if the need arises to administer emergency first aid and/or other medical treatment.
Keeping a written record of any injury that occurs, along with the details of any treatment given.
Requesting written parental consent if club officials are required to transport young people in their cars.

Practices to be avoided

The following should be avoided except in emergencies. If cases arise where these situations are unavoidable it should be with the full knowledge and consent of someone in charge in the club or the child’s parents. For example, a child sustains an injury and needs to go to hospital, or a parent fails to arrive to pick a child up at the end of a session:

Avoid spending time alone with children away from others. No coach may be left alone with a child at any time.
Avoid taking or dropping off a child to an event or activity.

Practices never to be sanctioned

You should never:-

Engage in rough, physical or sexually provocative games, including horseplay
Share a room with a child
Allow or engage in any form of inappropriate touching
Allow children to use inappropriate language unchallenged
Make sexually suggestive comments to a child, even in fun
Reduce a child to tears as a form of control
Fail to act upon and record any allegations made by a child
Do things of a personal nature for children or disabled adults, that they can do for themselves
Invite or allow children to stay with you at your home unsupervised.

It may sometimes be necessary for staff or volunteers to do things of a personal nature for children, particularly if they are young or are disabled. These tasks should only be carried out with the full understanding and consent of parents and the players involved. There is a need to be responsive to a person’s reactions. If a person is fully dependent on you, talk with him/her about what you are doing and give choices where possible. This is particularly so if you are involved in any dressing or undressing of outer clothing, or where there is physical contact, lifting or assisting a child to carry out particular activities. Avoid taking on the responsibility for tasks for which you are not appropriately trained.

Incidents that must be reported/recorded

If any of the following occur you should report this immediately to the appropriate officer and record the incident. You should also ensure the parents of the child are informed:

if you accidentally hurt a player
if he/she seems distressed in any manner
if a player appears to be sexually aroused by your actions
if a player misunderstands or misinterprets something you have done.

Use of photographic/filming equipment at sporting events

There is evidence that some people have used sporting events as an opportunity to take inappropriate photographs or film footage of young and disabled sportspeople in vulnerable positions. All clubs should be vigilant and any concerns should to be reported to the Safeguarding Officer.

Videoing as a coaching aid: there is no intention to prevent club coaches and teachers using video equipment as a legitimate coaching aid. However, performers and their parents/carers should be made aware that this is part of the coaching programme and their consent obtained, and such films should be stored safely.

Recruitment and training of staff and volunteers

TWSRC recognises that anyone may have the potential to abuse children in some way and that all reasonable steps are taken to ensure unsuitable people are prevented from working with children. Pre-selection checks must include the following:

All volunteers/staff should register with England Squash.
As a minimum a DBS report should be obtained / provided.
Evidence of identity (passport or driving licence with photo).
A check should be made that the application form has been completed in full (including sections on criminal records and self-disclosures).
Their qualifications should be substantiated.
The job requirements and responsibilities should be clarified.
Child protection procedures are explained and training needs are identified.
They should sign up to and understand the club’s codes of conduct and Child Protection policy.


In addition to pre-selection checks, the safeguarding process includes training after recruitment to help staff and volunteers to:-

Analyse their own practice against established good practice, and to ensure their practice is not likely to result in allegations being made.
Recognise their responsibilities and report any concerns about suspected poor practice or possible abuse.
Respond to concerns expressed by a child or young person.
Work safely effectively with children.

TWSRC requires:-

All club coaching staff over the age of 16 must have an up to date England Squash DBS check
A volunteer assisting with coaching must have had a valid DBS check within the last 3 years. An England Squash DBS check must be obtained if a valid certificate cannot be produced.
All coaching staff to attend or complete an online recognised good practice and child protection awareness training workshop, to ensure their practice is exemplary and to facilitate the development of a positive culture towards good practice and child protection.
Non-coaching staff and volunteers over 16 years old to complete a recognised awareness training on child protection.
Relevant personnel to receive advisory information outlining good practice and informing them about what to do if they have concerns about the behaviour of an adult towards a young person.
All coaching staff must hold a relevant First Aid certificate
A level 1 coach operating solo must be a minimum of 18 years old
Any volunteer under 16 years old, assisting with coaching, must have a club induction session with a level 2 coach before commencing on court activity
Attend update training when necessary. Information about meeting training needs can be obtained from Sports Coach UK, the NSPCC, and the Sport Council.

Responding to allegations or suspicions

It is not the responsibility of anyone working in TWSRC in a paid or unpaid capacity to decide whether or not child abuse has taken place. However, there is a responsibility to act on any concerns by reporting these to the Safeguarding Officer or the appropriate authorities.

TWSRC will assure all staff/volunteers that it will fully support and protect anyone, who    in good faith reports his or her concern that a colleague is, or may be, abusing a child.

Where there is a complaint against a member of staff there may be three types of investigation:

a criminal investigation
a child protection investigation
a disciplinary or misconduct investigation.

The results of the police and child protection investigation may well influence and inform the disciplinary investigation, but all available information will be used to reach a decision.

Reporting concerns about poor practice

If, following consideration, the allegation is clearly about poor practice the designated Safeguarding Officer will deal with it as a misconduct issue.

If the allegation is about poor practice by the Safeguarding Officer, or if the matter has been handled inadequately and concerns remain, it should be reported, initially to the Chairman, and if deemed necessary,  to the relevant England Squash officer who will decide how to deal with the allegation and whether or not to initiate disciplinary proceedings.

Reporting concerns about suspected abuse

Any suspicion that a child has been abused by either a member of staff or a volunteer should be reported to the Safeguarding Officer, who will take such steps as considered necessary to ensure the safety of the child in question and any other child who may be at risk.

The Safeguarding Officer will refer the allegation to the social services department who may involve the police.

The parents or carers of the child will be contacted as soon as possible following advice from the social services department.

The Safeguarding Officer should also notify the relevant (Sport Governing Body) officer who in turn will inform the (Sport Governing Body) Child Protection Officer who will deal with any media enquiries.


Every effort should be made to ensure that confidentiality is maintained for all concerned. Information should be handled and disseminated on a need to know basis only. This includes the following people:

The Safeguarding Officer
 The club’s committee
The parents of the person who is alleged to have been abused
The person making the allegation
Social services/police
The England Squash Child Protection Officer

Seek social services advice on who should approach the alleged abuser (or parents if the alleged abuser is a child).

Information should be stored in a secure place with limited access to designated people, in line with data protection laws (e.g. that information is accurate, regularly updated, relevant and secure).

Enquiries and further action

Internal enquiries and possible suspension: -

The Safeguarding Officer will make an immediate decision about whether any individual accused of abuse should be temporarily suspended pending further police and social services inquiries.

Irrespective of the findings of the social services or police inquiries the Club Disciplinary Committee (Chairman & SO) will assess all individual cases to decide whether a member of staff or volunteer can be reinstated and how this can be sensitively handled.

This may be a difficult decision; particularly where there is insufficient evidence to uphold any action by the police. In such cases, the Club Disciplinary Committee must reach a decision based upon the available information which could suggest that on a balance of probability, it is more likely than not that the allegation is true. The welfare of the child should remain of paramount importance throughout.

Support to deal with the aftermath of abuse: -

Consideration should be given to the kind of support that children, parents and members of staff may need. Use of helplines, support groups and open meetings will maintain an open culture and help the healing process.

The British Association for Counselling Directory is available from The British Association for Counselling, 1 Regent Place, Rugby CV21 2PJ, Tel: 01788 550899, Fax: 01788 562189, E-mail: bac@bacp.co.uk, Internet: www.bacp.co.uk .

Consideration should be given to what kind of support may be appropriate for the alleged perpetrator.

Allegations of previous abuse: -

Allegations of abuse may be made some time after the event (e.g. by an adult who was abused as a child or by a member of staff who is still currently working with children).

Where such an allegation is made, the club should follow the procedures as detailed above and report the matter to the social services or the police. This is because other children, either within or outside sport, may be at risk from this person. Anyone who has a previous criminal conviction for offences related to abuse is automatically excluded from working with children. This is reinforced by the details of the Protection of Children Act 1999.


If bullying is suspected, the same procedure should be followed as set out in 'Responding to suspicions or allegations' above.

Action to help the victim and prevent bullying in sport:

Take all signs of bullying very seriously.
Encourage all children to speak and share their concerns (It is believed that up to 12 children per year commit suicide as a result of bullying, so if anyone talks about or threatens suicide, seek professional help immediately). Help the victim to speak out and tell the person in charge or someone in authority. Create an open environment.
Investigate all allegations and take action to ensure the victim is safe. Speak with the victim and the bully(ies) separately.
Reassure the victim that you can be trusted and will help them, although you cannot promise to tell no one else.
Keep records of what is said (what happened, by whom, when).
Report any concerns to the Safeguarding Officer or the school (wherever the bullying is occurring).

Action towards the bully(ies):-

Talk with the bully(ies), explain the situation, and try to get the bully (ies) to understand the consequences of their behaviour. Seek an apology to the victim(s).
Inform the bully’s parents.
Insist on the return of 'borrowed' items and that the bully(ies) compensate the victim.
Provide support for the victim's coach.
Impose sanctions as necessary.
Encourage and support the bully(ies) to change behaviour.
Hold meetings with the families to report on progress.
Inform all organisation members of action taken.
Keep a written record of action taken.
Most 'low level' incidents will be dealt with at the time by coaches and volunteers. However, if the bullying is severe (e.g. a serious assault), or if it persists despite efforts to deal with it, incidents should be referred to the designated/ Safeguarding Officer as in "responding to suspicions or allegations" above.

Reporting concerns outside the immediate sporting environment (e.g. a parent or carer)

Report your concerns to the Safeguarding Officer, who should contact social services or the police as soon as possible.

If the Safeguarding Officer is not available, the person being told of or discovering the abuse should contact social services or the police immediately.

Social Services and the Safeguarding Officer will decide how to involve the parents/carers.

The Club Child Protection Officer should also report the incident to the Club Governing Body. The Governing Body should ascertain whether or not the person/s involved in the incident play a role in TWSRC and act accordingly.

Maintain confidentiality on a need to know basis only.

Providing information to police or social services:-

Information about suspected abuse must be accurate and a detailed record should always be made at the time of the disclosure/concern. It should include the following:

The child's name, age and date of birth of the child.
The child's home address and telephone number.
Whether or not the person making the report is expressing their own concerns or those of someone else.
The nature of the allegation. Include dates, times, any special factors and other relevant information.
Make a clear distinction between what is fact, opinion or hearsay.
A description of any visible bruising or other injuries. Also, any indirect signs, such as behavioural changes.
Details of witnesses to the incidents.
The child’s account, if it can be given, of what has happened and how any bruising or other injuries occurred.
Have the parents been contacted?
If so what has been said?
Has anyone else been consulted? If so record details.
If the child was not the person who reported the incident, has the child been spoken to? If so what was said?
Has anyone been alleged to be the abuser? Record details.
Where possible referral to the police or social services should be confirmed in writing within 24 hours and the name of the contact who took the referral should be recorded.


If you have any concerns about a child or young person call the NSPCC on 0808 800 5000, text 88858 or visit www.nspcc.org.uk for immediate advice

Photography and Video Policy – Junior Members

TWSRC may wish, on occasion, to take or use images of its junior members for the following purposes:

To promote the club’s activities or celebrate achievements to help increase participation
To take video footage of juniors playing squash as a coaching tool

The club is aware that use of images on websites or social media, can have a potential to put a child at risk of abuse. However, the club does not advocate the banning of photography or video coaching, but instead will ensure that appropriate safeguards are put in place to prevent any images being used for inappropriate purposes.

Therefore, the club adopts the following measures for use of photography or video at the club, or associated events, which may include junior members or participants:

Photography for publication purposes is only permitted by committee members or registered club coaches
If a parent wishes to take photos which will include children other than their own, at any club event, they must first request permission from a Committee member
Photographs are used to promote the positive aspects of the club, or sport and therefore any images taken will be in this context
No photographs will be taken unless the child is made aware at the time of this activity
No photographs or video footage will be taken of children, where a parent has indicated on a consent form that they do not want their child’s image taken or used
The club will not use the names of children next to photos on the website or other social media unless a specific request is made to the parent
Images will be only be taken of children in suitable dress / kit
Before any image is put on the club website or Facebook page, consideration will be given as to whether this image is appropriate, or if it could inadvertently put the child at any risk
Videoing of children will only be used as an aid to coaching by club coaches. At the end of a coaching session, any video footage of juniors will be erased by the coach
Before any video footage is taken, the persons being videoed will be asked for permission and explained what the purpose of the video is and where it may be used

The club adopts the good practice guidelines for photography and video, issued by the Child Protection in Sport Unit

Social Media Policy


The dawn of social media has allowed people to communicate with each other in online environments. This allows them to share interests; information or friends (e.g. Facebook and Myspace). Social media is now frequently utilised by businesses and organisations to promote their messages, events and products, depending on the rules of the particular social media tool.

Social media tools include, but are not limited to:

Social networking sites such as Face book and Myspace
Video and photo sharing websites like Flickr and YouTube
Micro-blogging sites like Twitter
Weblogs, including personal blogs, or blogs hosted by traditional media publications
Forums and discussion boards such as Whirlpool, Yahoo! Groups or Google groups
Online encyclopaedias such as Wikipedia
Web sites that allow individual users or companies to use publishing tools eg. comments on news sites


The purpose of this policy is to ensure: -

that TWSRC is not exposed to legal and governance risks;
that the reputation of the Club is not adversely affected
that material of a hateful, threatening or discriminatory nature is not published
to protect children and junior members from on-line threats
that users are able to clearly distinguish where information provided via social networking applications is legitimately representative of the Club.


This policy covers the use of social networking applications by Club Members, Committee Members and by partners or other third parties on behalf of the Club. These groups are referred to collectively as ‘Club representatives’ for brevity.

The requirements of this policy apply to all uses of social networking applications which are used for any Club related purpose and regardless of how the applications are hosted. They must also be considered where Club representatives are contributing in an official capacity to social networking applications provided by external organisations.

All Club representatives should bear in mind that information they share through social networking applications, even if they are on private spaces, are still subject to copyright, data protection and Freedom of Information legislation, the Safeguarding Vulnerable Groups Act 2006 and other legislation. They must also operate in line with other Club policies, particularly the Child and Vulnerable Persons Protection Policy and the Equity Policy

The Policy does NOT apply to personal use when no reference or inference is made to TWSRC, related issues or its members.

The Club's use of Social Media:

The use of social media by the Club to achieve its business aims will be overseen by the Committee. The Committee will be responsible for delegating authority to a restricted number of social media administrators within the Club (Roger Kent - Communications Officer)

Members must NOT set up social media networks relating to the Club without the consultation and permission of the Committee

Guidelines for delegated social media administrators are as follows:

Social media administrators may only comment on topics within their own area of responsibility and only if they have delegated authority to do so.
Social media administrators should ensure any club related content that is published, is factually accurate and compliant with Club policies
Social media administrators should not reveal confidential or commercially sensitive information about the Club.
If anyone receives an unwanted or threatening comment or approach in social media in relation to the Club or its activities, they should report it to the Committee
A Disclaimer advising users of this policy will be included on all Club social media sites.

Terms of Use

Social networking applications: -

Must not be used to publish any content which may result in actions for defamation, discrimination, breaches of copyright, data protection or other claims for damages. This includes but is not limited to material of an illegal, sexual or offensive nature that may bring the Club into disrepute.
Must not be used for the promotion of personal interests, commercial ventures or personal campaigns.
Must not compromise the safety and wellbeing of juniors
Must not be used in an abusive or hateful manner.
Must not breach the Clubs Equity policy.
It is also important to ensure that club members and other users of online services know when a social networking application is being used for official Club purposes.

To assist with this, all Club representatives must adhere to the following requirements: -

Where social networking applications are being managed by Club representatives, appropriate feedback and complaints information must be published in a prominent place which is easily accessible to other users.
The use of the Clubs logo and other branding elements should be used where appropriate to indicate the Clubs support. The logo should not be used on social networking applications which are unrelated to or are not representative of the Clubs official position.

Club representatives should ensure that any contributions they make are professional and uphold the reputation of the Club

Code Of Conduct For Coaches


Coaches qualified through England Squash, who are involved in coaching in association with England Squash, or who are employed directly or indirectly through England Squash, or its constituent counties for the purpose of coaching activities, shall adhere at all times to standards of personal and professional behaviour which reflect credit on themselves, their employers or the National Governing body.

It is impossible to specify precisely all those activities that could be deemed prejudicial to those standards. The following paragraphs provide an indication of the types of incident that are likely to considered as breaches of the code of conduct

Public Criticism of Colleagues

Coaches shall refrain from public criticism of other coaches in the Association. Public, in this context, means criticism expressed in any branch of the media, or in a lecture or seminar. Any such criticism of a member shall be regarded as a prima facie breach of this code and may be subject to disciplinary action.


A coach is responsible to fellow coaches and players and should not under any circumstances solicit away business from any other coach or club.


A coach should ensure that any advertising is accurate and professionally restrained. Permission to display advertising should be sought from any other coaches at the club.


A coach should communicate and cooperate with medical and ancillary practitioners in the diagnosis, treatment and management of their players medical and psychological problems.


Coaches must not divulge confidential information relating to a performer unless express approval by the performer has been obtained. In the storage and disposal of personal records, coaches should be aware of the requirements of the Data Protection Act. An individual performer must be allowed reasonable access to their personal records held by a coach.

Abuse of Privilege

A coach must not attempt to exert undue influence over a player in order to obtain personal benefit or reward


Coaches must ensure they do not in any way misrepresent their qualifications, affiliations, or personal competence to any client, or in any publication, broadcast, lecture, or seminar. Misrepresentation will be regarded as a serious breach of the code.

Criminal Convictions

Members of England Squash must report any alleged criminal offence to the NGB at the earliest convenience. Any convictions of a squash coach by a court of law are capable of reflecting adversely on England Squash and its members. Cases of a minor personal nature are unlikely to be regarded as  breaches of the code but all reported cases will be considered.


Coaches have a responsibility to ensure the safety of players

All reasonable steps should be taken to establish a safe working environment and practices. The activity being undertaken should be suitable for the age, experience and ability of the players.

Coaches should be adequately protected with third party insurance, which covers them if a player is injured while in their charge.

If they have other coaches who work under their direction or take work for them in their absence, they should be protected with adequate Employers Liability Insurance.


Coaches shall only practise in those fields of the sport where they have been trained and are recognised by the governing body.

Coaches should regularly seek ways of increasing their professional knowledge.

Coaches have a responsibility to their players and themselves to maintain effectiveness.

 Personal Misconduct

Personal misconduct by coaches may give rise to disciplinary action by England Squash. Such conduct is deemed to be misconduct or gross misconduct; even if such conduct does not give rise to disciplinary proceedings directly by an employer other than England Squash, or lead to conviction in a court of law.

The following examples are not exhaustive or exclusive: -


Bad timekeeping

Unreasonable or unexplained absence

Lack of application

Damage to property or equipment

Gross misconduct:         


Falsification of reports or accounts Breach of confidentiality



Any form of child abuse

Disciplinary Procedure

The willing and active cooperation of all squash coaches in accepting certain standards is essential if the status of coaches engaged in squash activities is to be raised in England. The procedures detailed below will be used in the handling of all disciplinary matters concerning squash coaches acting under the umbrella of England Squash.

The exact nature of the offence will determine the appropriate course of action in any particular situation. All coaches will be treated impartially and no acts of favouritism or discrimination will be permitted.

A squash coach will render themselves liable to disciplinary action if the Code of Ethics and Conduct for coaches is continually breached
The coach will be informed of the nature of the breach as laid against them as soon as possible and will have the opportunity and the right to state their case before any decision regarding the appropriate disciplinary action is taken.
When the facts have been established and the responsibility is clear, disciplinary action can comprise of one of the following:

Verbal warning
Written warning
Termination of coach status with England Squash


Any breach or suspected breach of this code will be considered by the Committee, who will, if necessary report the matter to the Executive Committee at England Squash.

Any coach making a complaint must first notify the coach or club in writing of the nature of the complaint. A copy of this letter and any reply received must be sent to the Committee when making the complaint.

Code of Conduct For Referees

England Squash qualified referees will aspire to the highest standards of experience and conduct required by the sport at all levels. Failure to do so could result in disciplinary action being taken by, or on behalf of, the England Squash referees subcommittee.


The rules of squash are framed to ensure the safety of the players, the right result of each rally, and the elimination of any actions likely to bring the game into disrepute. The duties of a referee are defined in the rules and it is implied that each official will keep their knowledge and interpretation of the rules up to date. This shall be verified and monitored by assessment at appropriate intervals and records kept.

Physical Condition

Referees must be in good physical condition, having normal or good corrected vision and hearing. No alcohol or drugs are permitted while on duty or in the hours immediately preceding duty.


Referees should be:

PUNCTUAL – be present normally 30 minutes before scheduled start time, complete with writing and timing equipment

PERSISTENT – liaising with the tournament desk continuously during and to the end of each session for which they have been appointed. Referees may not leave the tournament premises without the agreement of the tournament referee.

POLITE – being courteous to players, spectators and officials at all times


Referees should:

Not bet on events in which they are involved
Declare any conflict of interest due to relationship or friendship with specific players
Advise the tournament referee of any past problems with specific players
Carry out, or submit to assessments without fear, favour or undue influence

General Conduct

Referees should:-

Immediately inform the tournament referee if they are unable to attend an agreed session or are likely to be late
Report breaches of the Code of Conduct, Rule 17, by players or officials, to the tournament referee
Refrain from public criticism of fellow officials, players, organisers, sponsors or events that may bring the game into disrepute
Confer with the tournament referee before commenting on sensitive issues to the media
Whether working or not at an event, referees are expected to conduct themselves in an appropriate manner which would not be seen to bring their qualification as a referee into disrepute
No referee shall take on formal instruction, such as coaching or instruction in the rules, unless properly qualified to do so
As a matter of courtesy, referees are invited to inform England Squash of any requests they receive to officiate other than from England Squash, or for England Squash sanctioned events or within their own country

Breaches of Referees Code

It is the responsibility of all officials to notify England Squash of any matters that substantially breach this code

Disciplinary matters will be dealt with by, or through the England Squash referees sub committee

Code of Conduct For Volunteers

The essence of good ethical conduct and practice is summarised below. All volunteers must:

Complete an England Squash Personal Disclosure Form and return it to the Safeguarding Officer

Consider the well-being and safety of participants before the development of performance

Develop an appropriate working relationship with performers, based upon mutual trust and respect

Make sure all activities are appropriate to the age, ability, and experience of those taking part

Promote the positive aspects of the sport (e.g. fair play)
Display consistently high standards of behaviour and appearance
Follow all guidelines laid down by England Squash and the club
Never exert undue influence over performers to obtain personal benefit or reward

Never condone rule violations, rough play, or the use of prohibitive substances

Encourage performers to value their performances and not just results

Code Of Conduct For Parents and Guardians

Encourage your child to learn the rules and play within them
Discourage unfair play and arguing with officials
Help your child to recognise good performance, not just results
Never force your child to take part in sport
Set a good example by recognising fair play and applauding the good performances of all

Never punish or belittle a child for losing or making mistakes
Publicly accept officials judgements
Support your child’s involvement and help them enjoy their sport
Use correct and proper language at all times

Code of Conduct For Juniors

TWSRC is fully committed to safeguarding and promoting the well- being of all its members. The club believes that it is important that members, coaches, administrators and parents associated with the club, should, at all times, show respect and understanding for the safety and welfare of others. Therefore, members are encouraged to be open at all times and to share any concerns or complaints that they have with the Safeguarding Officer.

As a member of TWSRC you are expected to abide by the following rules:

All members must play within the rules and respect officials and their decisions

All members must respect opponents
Members should keep to agreed timings for training and competitions or inform their coach or team managers if they are going to be late

Members must wear suitable kit for training and match sessions, as agreed with the coach. This must include clean non-marking court shoes and goggles

Members must pay any fees for training or events promptly
Junior members are not allowed to smoke on club premises or whilst representing the club at competitions

Junior members are not allowed to consume alcohol or drugs of any kind on the club premises or whilst representing the club

Incident and Accident Procedure

Guidelines for dealing with an incident or accident:

Stay calm but act swiftly and observe the situation. Is there danger of furtherinjuries?

Listen to what the injured person is saying

Alert the first aider who should take the appropriate action for minor injuries

In the event of an injury requiring specialist treatment, call the emergencyservices

Deal with the rest of the group and ensure they are adequately supervised

Do not move someone with major injuries. Wait for the emergency medics

Contact the injured persons parent /guardian

Complete an incident / accident form

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